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Discussion Starter · #1 ·
Driving home the other day after collecting the new car a passing vehicle threw up a bit of grit. I heard it twang on the screen. When I got home I found that it had just caught the very edge of the screen. Yesterday got up to find a 10" crack right across the drivers eye line.
Phoned Autoglass this morning to be informed that there are no replacement screens in stock in the UK.
Have any other forum members needed a new screen? Autoglass fit non Seat generic ones, does anyone know if there are genuine ones available through the usual Seat supply system?
 

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Get on to SEAT Ensure.
They should be able to help and advise.
Do not go near Autoglass as they took 6 tries to replace windscreen in my Focus without it leaking or causing damage.
Good luck
 

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I would have thought Autoglass must face this situation every day with new and rare models. They must have a process for getting stock.

As an aside a month ago my son in laws new Kona had its windscreen damaged in transit to the dealers it took them about a week to get and fit an OEM one.
 

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Sorry, but I would stand my ground.
I'm with More Than Insurance and although they have their "preferred" repairers, they will still allow you to go to repairer of your choice if you stand your ground and insist.
I wouldn't let Autoglass near a car never mind a brand new one.
Good luck.
 

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Discussion Starter · #6 ·
Autoglass are still messing me about.
Spoke to LV, my present insurers, who said that I could use National Windscreens.
Has anyone any experience of them, either good or bad?
Many thanks
 

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Tagsantite,
Have you managed to get your windscreen replaced? If so, how was it sorted?
 

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Discussion Starter · #8 ·
Yes, eventually got it done, though it took about 3 weeks.
Autoglass couldn't source a generic one so ended up getting a genuine Seat one.
However, they did try to charge me £608!
Claimed that LV hadn't authorised the claim.
Unfortunately for them the new screen had already been fitted.
Strangely, they settled on £95 excess!
After the fitter had left I washed the car and found a mark on the bonnet and the near side wing. I'm 99% certain that they weren't there beforehand but in any event they t cutted out anyway.
Just glad to have the car put right. Having had it happen just half an hour into it's ownership it had really taken the shine off getting it brand new.
 

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Tagsantite said:
Autoglass are still messing me about.
Spoke to LV, my present insurers, who said that I could use National Windscreens.
Has anyone any experience of them, either good or bad?
Many thanks
Had to use these when my side window on a BMW was smashed. No depots near Swansea or Wales. When they finally got their act together, they contracted the job out to a little firm in Merthyr Tydfil.
These cowboys did the glass replacement in the rain (inside of the car was soaking) and left all the glass inside the door (glass can still be heard when closing the door). Complained to National windscreens and basically just got fobbed off :roll:
 

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First the good news Autoglass now have Arona windscreens in stock. The bad news is that it cost me £90 to find out, but as the screen was damaged on Monday and replaced on Tuesday I guess I can't complain.
 

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Tagsantite said:
Driving home the other day after collecting the new car a passing vehicle threw up a bit of grit. I heard it twang on the screen. When I got home I found that it had just caught the very edge of the screen. Yesterday got up to find a 10" crack right across the drivers eye line.
Phoned Autoglass this morning to be informed that there are no replacement screens in stock in the UK.
Have any other forum members needed a new screen? Autoglass fit non Seat generic ones, does anyone know if there are genuine ones available through the usual Seat supply system?
Sorry for the bump, but I just had my windshield cracked this morning and need to get it replaced

I was wondering are there any sensors or wiring at all on the window itself or is it all located on the back mirror?

I ask because my insurance will only approve a replacement , not original, and might have to go that route

Is it the replacement operation itself standard procedure or is it a high risk installation which might lead to further problems down the road? (sealing, noise, etc.)

Thank you!
 

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Glass fitters should know what they are doing, no problems there.
UK- insurance ... can't understand how they work... or don't work at all.
My son is living in the UK, and had a truck damaging his left rear fender.... he has to move heaven and earth to get the damage payed.
And he is all risk insured
 
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