Windscreen woes

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Tagsantite
Posts: 19
Joined: Mon Jul 23, 2018 8:28 am
Location: Lincolnshire

Windscreen woes

Post by Tagsantite » Thu Aug 02, 2018 7:51 am

Driving home the other day after collecting the new car a passing vehicle threw up a bit of grit. I heard it twang on the screen. When I got home I found that it had just caught the very edge of the screen. Yesterday got up to find a 10" crack right across the drivers eye line.
Phoned Autoglass this morning to be informed that there are no replacement screens in stock in the UK.
Have any other forum members needed a new screen? Autoglass fit non Seat generic ones, does anyone know if there are genuine ones available through the usual Seat supply system?


Dylan Munro
Posts: 12
Joined: Thu Jul 19, 2018 3:16 pm

Re: Windscreen woes

Post by Dylan Munro » Thu Aug 02, 2018 9:28 am

Get on to SEAT Ensure.
They should be able to help and advise.
Do not go near Autoglass as they took 6 tries to replace windscreen in my Focus without it leaking or causing damage.
Good luck
FR 1.0 TSi 115PS - White with Grey Roof


Tagsantite
Posts: 19
Joined: Mon Jul 23, 2018 8:28 am
Location: Lincolnshire

Re: Windscreen woes

Post by Tagsantite » Thu Aug 02, 2018 10:09 am

My insurer says I must use Autoglass, unless I want to bear the whole replacement cost myself.


keitht
Posts: 81
Joined: Wed Jan 24, 2018 8:36 pm

Re: Windscreen woes

Post by keitht » Thu Aug 02, 2018 12:31 pm

I would have thought Autoglass must face this situation every day with new and rare models. They must have a process for getting stock.

As an aside a month ago my son in laws new Kona had its windscreen damaged in transit to the dealers it took them about a week to get and fit an OEM one.
Desire Red with black roof FR


Dylan Munro
Posts: 12
Joined: Thu Jul 19, 2018 3:16 pm

Re: Windscreen woes

Post by Dylan Munro » Thu Aug 02, 2018 3:34 pm

Sorry, but I would stand my ground.
I’m with More Than Insurance and although they have their “preferred” repairers, they will still allow you to go to repairer of your choice if you stand your ground and insist.
I wouldn’t let Autoglass near a car never mind a brand new one.
Good luck.
FR 1.0 TSi 115PS - White with Grey Roof


Tagsantite
Posts: 19
Joined: Mon Jul 23, 2018 8:28 am
Location: Lincolnshire

Re: Windscreen woes

Post by Tagsantite » Sat Aug 11, 2018 2:24 pm

Autoglass are still messing me about.
Spoke to LV, my present insurers, who said that I could use National Windscreens.
Has anyone any experience of them, either good or bad?
Many thanks


keitht
Posts: 81
Joined: Wed Jan 24, 2018 8:36 pm

Re: Windscreen woes

Post by keitht » Wed Sep 05, 2018 1:46 pm

Tagsantite,
Have you managed to get your windscreen replaced? If so, how was it sorted?
Desire Red with black roof FR


Tagsantite
Posts: 19
Joined: Mon Jul 23, 2018 8:28 am
Location: Lincolnshire

Re: Windscreen woes

Post by Tagsantite » Wed Sep 05, 2018 6:18 pm

Yes, eventually got it done, though it took about 3 weeks.
Autoglass couldn't source a generic one so ended up getting a genuine Seat one.
However, they did try to charge me £608!
Claimed that LV hadn't authorised the claim.
Unfortunately for them the new screen had already been fitted.
Strangely, they settled on £95 excess!
After the fitter had left I washed the car and found a mark on the bonnet and the near side wing. I'm 99% certain that they weren't there beforehand but in any event they t cutted out anyway.
Just glad to have the car put right. Having had it happen just half an hour into it's ownership it had really taken the shine off getting it brand new.


Jackswan
Posts: 13
Joined: Tue Aug 14, 2018 9:00 pm

Re: Windscreen woes

Post by Jackswan » Wed Sep 05, 2018 9:58 pm

Tagsantite wrote:
Sat Aug 11, 2018 2:24 pm
Autoglass are still messing me about.
Spoke to LV, my present insurers, who said that I could use National Windscreens.
Has anyone any experience of them, either good or bad?
Many thanks
Had to use these when my side window on a BMW was smashed. No depots near Swansea or Wales. When they finally got their act together, they contracted the job out to a little firm in Merthyr Tydfil.
These cowboys did the glass replacement in the rain (inside of the car was soaking) and left all the glass inside the door (glass can still be heard when closing the door). Complained to National windscreens and basically just got fobbed off :roll:
Magnetic Gray/Black roof 1.0 TSi FR


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